Krikya11net's Privacy Policy

Krikya11net (referred to as "we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy explains how we collect your personal information, how we use it, who we share it with, and how we keep it secure.

We believe transparency is the foundation of trust. That's why our Privacy Policy is written in plain, straightforward language — so every member can easily understand it. No legal jargon, just a clear account of what we do and what we don't.

This Policy applies to the krikya11net website, mobile app, and all related services. If you do not agree with this Policy, we recommend that you discontinue use of the Platform.

Krikya11net collects only the information that is necessary. We do not gather data beyond what is needed. See the table below for a breakdown of what is collected and why.

We never collect sensitive information such as religious identity, political opinions, or medical history.

Collected information is used only for its specified purpose. If any data is to be used for a different purpose, you will be informed in advance and consent will be obtained where required.

• Account Management: For registration, login, password reset, and identity verification.
• Financial Transactions: For processing deposits and withdrawals and preventing fraud.
• Service Improvement: To enhance your gaming experience and develop new features.
• Contact: For important updates, account notifications, and support services.
• Responsible Gaming: To detect unusual gaming patterns and offer support to members.
• Legal Compliance: To comply with regulatory requirements and fulfill legal obligations.
• Analytics: Anonymous analytics for monitoring and improving platform performance.

Krikya11net has a clear policy — we do not sell your data. However, there are limited circumstances where sharing certain information may be necessary.

• Payment Processors: Necessary financial information is shared with payment service providers such as Mobile Pay and Nagad to process transactions.
• Legal Authorities: Data may be disclosed in response to a lawful order from a court or government authority.
• Identity Verification Services: Identity information shared with regulated verification providers for the KYC process.
• Technology Partners: Technology providers may access limited data to operate the platform, but are bound by strict confidentiality agreements.

When sharing any data with third parties, we share only the minimum information necessary and ensure they are bound by confidentiality agreements.

Krikya11net uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: These cannot be disabled, as they are required to maintain login sessions and ensure platform security.
• Preference Cookies: Used to remember your language and interface preferences.
• Analytics Cookies: Anonymised data is collected to understand how the platform is used.
• Marketing Cookies: Used to show relevant advertisements. You can opt out of this at any time.

We retain your data only for as long as necessary. All information is kept while your account remains active. After closure, certain data may be retained for a defined period to meet legal obligations.

• Active account data: retained for as long as the account remains open.
• Financial transaction records: retained for up to 5 years after the last transaction.
• KYC Documents: retained for up to 3 years after account closure.
• Customer support communications: retained for up to 2 years.
• Log files and security data: retained for up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

Krikya11net uses industry-standard technology to protect your data. Our security team monitors systems daily and responds swiftly to any threats.

• 256-bit AES encryption on all data transfers.
• Multi-factor authentication system.
• 24/7 security monitoring and intrusion detection.
• Regular security audits and penetration testing.
• Physical security measures at our data centres.
• Strict data access policies apply to all staff.

Every krikya11net member has fundamental rights over their own data. To exercise these rights, email us at support@krikya11net.net.

• Right to Know: You have the right to know what information we hold about you.
• Right to Rectification: The right to have inaccurate or outdated information corrected.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Portability: The right to receive your data in a standard, portable format.
• Right to Object: The right to object to the use of your data for specific purposes.
• Right to Opt Out of Marketing: The right to opt out of marketing communications at any time.

We typically respond within 30 business days of receiving a request. For complex cases, this may extend up to 60 days, and you will be notified in advance.

Krikya11net is strictly not intended for anyone under the age of 18. We do not knowingly collect information from minors. If we become aware that a minor has provided their information, that data will be deleted immediately and the account will be closed.

If your child has accidentally created an account, we urge parents to contact us at support@krikya11net.net. We will take prompt action.

Krikya11net uses certain third-party services to operate the platform. All such partners are bound by strict confidentiality agreements.

• Payment Gateway: Licensed payment service providers are used for transaction processing.
• KYC Verification Services: Certified verification providers for identity and age verification.
• Analytics Tools: Anonymised data is used for platform performance analysis.
• Game Software Providers: Licensed game developers may access limited gaming data.
• Cloud Hosting: Data is stored on secure cloud servers with encryption active at all times.

Krikya11net may update this Privacy Policy from time to time. For any significant changes, we will notify members in advance via email or an on-platform notification.

Continuing to use the platform after any changes have been made constitutes acceptance of the updated policy. We recommend checking this page regularly. The date of each update is noted at the top of the page.

For any privacy-related questions, concerns, or complaints, please get in touch with us. Our dedicated privacy team is ready to assist with all data protection matters.

• Email: support@krikya11net.net (use subject line "Privacy")
• Live Chat: Log in to the platform and chat with us directly (available 24/7)
• Response Time: Privacy-related requests are typically responded to within 3–5 business days.

If you believe your privacy rights have been violated and have not received a satisfactory response from us, you have the right to file a complaint with the relevant data protection authority in your country.